About Us

Our mission is simple: to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.

CUSTOMER SERVICE

How Can We Help You? The Pond is happy to answer all of your questions. You can reach our customer service department at:
Telephone: 1-480-219-4559       Fax: 1-480-718-9073 
You can e-mail or fax us 24 hours a day.  We will usually respond to your inquiries on the following business day.  Please include your name, phone number, preferred manner of contact and the best time to reach you.  If you are contacting us about a pending or past transaction, please include as much specific information as possible, such as transaction number, transaction date, what items were on the order, method of payment and the total amount paid.